Americans seek medical guidance from AI more than ever, reaching 61%

A new Salesforce report shows a dramatic shift in how Americans use AI for health information: 61% of US adults now rely on AI for medical guidance, up from just 2% in 2024. Patients increasingly turn to AI because traditional healthcare systems create friction — confusing websites, long hold times, poor record sharing, and slow scheduling. The report highlights four trends: patients want 24/7 AI help for logistics, proactive AI check‑ins after appointments, AI‑driven reminders for medication and care plans, and secure, provider‑integrated AI agents with human oversight. Trust is highest when AI is embedded in a doctor’s secure portal, not in public chatbots. Millennials and Gen Z are leading adoption, with many willing to share full medical histories for faster diagnosis. Overall, AI agents are becoming central to patient experience, but only when guardrails, transparency, and human supervision are in place.

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